As a Virtual Customer Care Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. troubleshoot basic issues and provide solutions. document interactions and update customer accounts. provide quotes and process orders. research leads and target accounts for new opportunities. proactively generate new sales. learn full suite of products and services to serve customers effectively. work closely with warehouse to address shipping issues. work closely with finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals, and presentations. be highly detailed and accurate in communications. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. possess strong computer skills and familiarity with MS Windows. dynamic project management and collaboration skills. be constantly mindful of schedules and committed to delivering all projects on time. Duties and responsibilities can change depending on business needs.
...Security OfficerWe help make your world a safer place.Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.Securitas...
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