Job Title:Collector
Reports To:Coach
Functional Group:Fresh View Solutions
Location:Denver, Colorado
Status: Non-Exempt
Job Summary:
Welcome to a career where you can ensure that customers get the information they need to make the financial decisions they believe are best for themselves and their families on their journey to financial wellness. There’s nothing like going home at the end of the day knowing you made a difference in a customer’s life. At Fresh View Solutions, we are looking for great people to bring their passion and strong work ethic to the job.
Why FRESH VIEW SOLUTIONS?
FRESH VIEW SOLUTIONS—a leader in the financial services industry—needs a few ROCKSTAR Collector’s to join their fun and collaborative team. We are looking for dependable, knowledgeable, empathic, problem-solving resources for our customers and our organization. You’ll contact customers whose accounts are past due, answer their questions and partner with the customer to find a payment solution that works for them. Here at Fresh View Solutions we are redefining the industry, doing it differently and doing it right…YOU GOT THIS!!!!!!!!
At FRESH VIEW SOLUTIONS, our commitment is to do the right thing for our Customers. We have an responsibility (opportunity) to help a customer get out from under a burden of debt and we take this responsibility seriously.
What are we looking for?
In addition to being knowledgeable, helpful, and caring, our most successful Representatives are focused, accountable, dependable, energetic, self-motivated, non-judgmental, positive team players who listen and take direction well. They also enjoy change. You’ll be able to put these personal skills to work while you help get a customer out from under a burden of debt. This is your opportunity to show our customers why FRESH VIEW SOLUTIONS is the right place to solve their financial obligations.
Essential Job Functions:
· Call customers regarding their consumer credit accounts to create payment solutions that are appropriate for their unique financial situations.
· Take the lead on evaluating the customer’s account while expertly balancing the customer’s needs with Fresh View Solution’s Policies and Standard Operating Procedures.
· Use critical thinking and problem solving skills to overcome obstacles to successfully solidify payment commitments.
· Create superior customer experiences on every call.
· Effectively utilize multiple skip tracing tools and resources to locate the Right Party Contact (Customer) associated with the account.
· Adhere to quality standards and ensure compliance with the applicable laws and regulations that govern third party collections (i.e. FDCPA).
· Meet or exceed monthly performance goals.
· Regular and predictable attendance
Qualifications:
· High school diploma/GED.
· 1 years’ experience in a fast-paced, customer sales oriented contact center environment.
· Impeccable interpersonal and relationship building skills
· Superior problem solving and negotiation skills
· Ability to overcome objections and maintain a positive customer experience during difficult calls
· Results oriented with a demonstrated sense of urgency and curiosity.
· Fundamental financial understanding.
· Proficient computer skills with the ability to learn new technologies.
· Bilingual English/Spanish (if applicable)
We recognize that confident people, with the right skills and proactive ideas, will enable us to continue our success. If you want to join our SquareTwo Financial team and you feel that you meet these requirements noted above, please submit your resume for our review.
* FRESH VIEW SOLUTIONS is an Equal Opportunity Employer.
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